Terms & Conditions

(Operated by Smartspace Property B.V.)

 

 

These Terms & Conditions (“Terms”) govern your use of the HolaHome website, dashboard, and services offered by Smartspace Property B.V. (“HolaHome”, “we”, “us”, “our”).

By accessing or using our website or services, you accept and agree to these Terms. If you do not agree, you must not use HolaHome.

 

Legal entity: Smartspace Property B.V.

Brand name: HolaHome

Registered address: Tobias Asserstraat 22, 2806 HH Gouda, The Netherlands

KVK: 90493974

HolaHome is the brand used by Smartspace Property B.V. to provide digital property and visa support services.

 

These Terms apply to:

•Use of the HolaHome website and dashboards

•All services offered or delivered by HolaHome

•Any agreements made with HolaHome

Any other conditions proposed by a user apply only if accepted by us in writing.

 

HolaHome offers digital support services including, but not limited to:

3.1 Property Services

•Property search and matching

•Viewing organisation

•Document management

•Offer and negotiation handling

•Coordination with agents, sellers, lawyers and notaries

•Track & Trace timeline updates

3.2 Visa Services

•Initial eligibility checks

•Document checklists

•Coordination with independent lawyers

•Case tracking via dashboard

•Document collection and preparation

3.3 Digital Platform

•Dashboard access

•Secure document upload

•Automated reminders

•Messaging system

Services may differ depending on location, availability and service partners.

 

HolaHome is not a law firm, tax advisor or financial institution.

All legal, financial, tax, and immigration advice is provided solely by independent third-party professionals.

All visa decisions are made only by government authorities.

All property purchase decisions are made solely by the client.

HolaHome provides general guidance but cannot guarantee any outcomes.

 

HolaHome collaborates with independent partners, such as:

•Lawyers

•Real estate agents

•Notaries

•Mortgage brokers and banks

•Immigration specialists

•Payment providers

These partners act as independent controllers or service providers, not as HolaHome employees.

HolaHome is not responsible for their advice, decisions, delays or mistakes.

 

By using HolaHome, you agree to:

•Provide accurate and complete information

•Keep your login credentials secure

•Use the website and dashboard only for lawful purposes

•Not upload harmful, unlawful or misleading documents

•Not misuse or attempt to interrupt the platform

You are responsible for all activity performed from your account.

 

Property data on HolaHome may come from sellers, developers or external agents.

Although we aim for accuracy:

•Information may not always be complete or updated

•Prices and availability may change

•Photos and descriptions may not be exact

•All details must be verified directly by the client

HolaHome does not guarantee the accuracy of listings.

 

Visa requirements vary by country, consulate and individual circumstances.

HolaHome cannot guarantee:

•Visa approval

•Processing times

•Required documentation decisions

•Government outcomes

Authorities may update rules without notice. Clients remain responsible for meeting requirements.

 

•All fees will be clearly communicated before you purchase a service.

•Payments are processed via secure third-party providers.

•HolaHome does not store credit card details.

•Access to the dashboard may be suspended in case of non-payment.

Refund rules are outlined in Section 10.

 

 

10.1 Initial Payment – Non-Refundable

The initial payment for any visa or property-related service is non-refundable under all circumstances.

This includes situations where the client decides not to proceed.

The initial payment covers lawyer time, coordination, case setup and professional work already performed.

 

If a visa is refused by the authorities, the remaining balance fee will be fully waived.

No extra payment will be requested.

 

If the client stops or withdraws from the service after onboarding, the initial payment remains non-refundable, as work will already have begun.

 

Any completed or partially completed work — such as document review, legal coordination, case preparation, translations, eligibility checks or dashboard setup — is non-refundable.

 

Fees charged by lawyers, notaries, consulates, agents or other external providers are subject to their own terms and may not be refundable.

 

Unjustified chargebacks are considered a breach of these Terms and may result in suspension of services.

 

•Some services require account registration.

•HolaHome may suspend or terminate accounts in case of misuse.

•Platform access may be temporarily unavailable due to maintenance or technical issues.

•HolaHome does not guarantee uninterrupted service.

 

All content on HolaHome — including design, text, logos, features, dashboards, images and software — is owned by or licensed to Smartspace Property B.V.

 

Users may not copy, modify, distribute, reverse-engineer or reuse any content without written permission.

 

To the maximum extent permitted by law:

•HolaHome is not liable for indirect or consequential damage.

•HolaHome is not responsible for decisions or actions by third parties, including lawyers, banks, agents or authorities.

•HolaHome does not guarantee visa outcomes, mortgage approvals or property availability.

•HolaHome is not liable for delays or issues outside our control.

 

If HolaHome is found liable for any reason, liability is limited to the amount paid for the service in question.

 

You agree to indemnify HolaHome against any claims from third parties arising from:

•Your misuse of the platform

•False or incomplete information you provided

•Your breach of these Terms

 

Your personal data is processed according to our Privacy Policy, available on the HolaHome website.

By using HolaHome, you confirm that you have read and accepted the Privacy Policy.

 

Our use of cookies is explained in our Cookie Policy, available on our website.

 

We may update or change these Terms at any time. The latest version will always be available on our website.

Continued use of our services means you accept the updated Terms.

 

These Terms are governed by the laws of The Netherlands.

Any disputes will be resolved by the competent Dutch court, unless consumer protection laws require otherwise.

 

For questions regarding these Terms, please use the contact options available on our website.